Frequently Asked Questions
Everything you need to know about shopping with Metal Earth Australia.
How long does shipping take within Australia?
We offer standard and express shipping nationwide. Standard delivery typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
What is your return policy for accessories and apparel?
We offer a 30-day return policy for most items. Products must be in their original, unworn condition with all tags attached. Please note that for hygiene reasons, certain items like earrings cannot be returned.
Are your metal finishes hypoallergenic?
Yes, we prioritize quality and skin safety. Most of our metallic accessories are crafted from high-grade stainless steel or are nickel-free to ensure they are safe for sensitive skin.
Do you offer international shipping?
Currently, Metal Earth Australia focuses on serving our local customers within Australia and New Zealand to ensure the fastest delivery times and best local support.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.